Frequently Asked Questions

Mail forwarding is a service designed for people or businesses who want to receive their postal mail at a real street address but cannot be present there. Mail on Screen can receive your postal mail and further process it according to your wishes. Virtual mailbox means that every physical postal mailbox is provided with an online account where customers can view and manage their postal mail from anywhere, at any time.

Mail on Screen currently provides mail forwarding services in Redondo Beach, California. Our office is 20 miles from downtown Los Angeles. New locations are coming soon!

Yes! Mail on Screen offers only real street addresses in Los Angeles, California — not P.O. boxes.

Yes! This service is for anyone seeking a real address in California.

Yes, it is legal. However, all our customers are required to fill out and notarize USPS Form 1583. For more information, click here.

We accept both deliveries.

Please do not use your new address provided by Mail on Screen to receive any prohibited, illegal, or dangerous items.

Select the best plan for your needs and then follow the registration process step by step. Finally, notarize USPS Form 1583 to start receiving mail at your new address, and manage it completely online!

We recommend you check out the complete tutorial here. Once you finish the account registration, there are two ways to notarize USPS Form 1583: via a local notary or our online notary.

Local Notary – download your prefilled USPS Form 1583 during the registration or later in your account and visit a local notary near you. Then, send the notarized document to our office below:

Mail On Screen

713 S. Pacific Coast Hwy, Suite B

Redondo Beach, CA 90277

Note: this option is only for customers who are physically present in the U.S.

Online Notary – this option is faster and more convenient. Please prepare two pieces of ID and start online notarization, then follow the instructions. Note: online notary is the only option for international customers who are not present in the U.S. and cannot visit a local notary.

If you use an online notary, the one-time fee for domestic customers is $25 and $79 for international customers.

Please see our pricing. Be aware that all recipients must notarize USPS Form 1583.

We are currently working on providing this service to our clients in the future.

Whenever receive any new mail for you, we will notify you by email. Then you can log in to your virtual mailbox and view and manage your postal mail anytime and from any device connected to the internet.

We have a great online portal that makes it simple to manage your mail and see all our amazing features. Basically, there are three options, and you can request every action online in your account.

Open and scan: Want to see the contents of your mail? On your request, we will open, scan, and upload it to your account; you will be notified by email when it’s ready.

Forward: Select each mail item and we’ll send it anywhere in the world. If you wish to mail out the whole mailbox, request it with only a few clicks.

Destroy: If you no longer need some mail, just request secured shredding and let us take care of it. Of course, this is completely free.

You may add unlimited mail forwarding addresses. Then, simply select one when you request mail forwarding.

Yes, please log in to your account and set up mailout frequency weekly, bi-weekly, or monthly. Default settings are set to hold all your mail in your mailbox.

Yes, if you wish to open and scan all incoming mail, just select this in the settings.

Log in to your account, go to Settings, then to Account Settings and Update Plan.

Please contact our support team with your request at support@mailonscreen.com.

No! We do not have any mailout fee. We only charge you for shipping fees. Please go to Pricing to see our shipping rates.

We currently use USPS for domestic and international shipping.

We only accept credit and debit cards.

Yes, but it must be arranged in advance. Please call us at least one day before you wish to pick up your mail. You can also request an appointment by emailing support@mailonscreen.com.